Chatbots have taken the business world by storm. These applications are now becoming an integral part of the customer service system. With the advancements in AI and NLP, the efficiency and responsiveness of these programs have greatly increased. Chatbots are now proving to bAInvaluable when it comes to creating an integrated business system. One of the biggest upgrades in the customer support world is the incorporation of emotional intelligence into chatbot systems. With this added feature, customers are now able to experience an amazing support service, without having to rely on human intervention to fix their problems. Chatbots with high EQ levels can form strong relationship with the customers. Hence, a business must integrate this technology into their system to enjoy a whole lot of advantages in the long run. Let us look at how emotional intelligence has impacted the world of chatbot services.

HOW DO AI CHATBOTS PROVIDE AN INCREDIBLE CUSTOMER SUPPORT EXPERIENCE

Table of Contents

This blog is going to discuss about the importance of emotional intelligence in chatbots.

• What is emotional intelligence?
• Emotion AI in chatbots
• What can EI chatbots offer?

What is emotional intelligence?

Emotional intelligence can be defined as the ability to understand and comprehend human emotions and label them as specific feelings such as anger, excitement, frustration, etc. EI when combined with AI can provide an outstanding technological output. Take the example of an AI chatbot. These intelligent technologies are now able to detect the emotion in a conversation and respond accordingly. Integration of EI into AI chatbots has revolutionized the conversational experience in the customer service sector. People are now able to open up to these interesting applications and find emotional support as well as an instant fix to all their problems.

Emotion AI in chatbots

Emotion AI in text-based chatbots is basically about text detection. When a user holds a conversation with the chatbot, the tone and the mood of the conversation can be understood by these applications from certain words and even phrases. Factors such as punctuations and capitalization will also be analyzed to study the user emotions.

NLP plays a major role in this. A concept called sentiment analysis, which is fundamentally an approach to analyzing a body of text to find the emotional tone behind it, is popularly used by businesses these days to decipher and understand customer reviews and feedback to their products. This technology is also incorporated in these AI-based robots to train them to become emotionally intelligent.

What can EI chatbots offer?

EI chatbots offer a variety of services to customers. Here are some: -

1. Quick problem-solving: AI chatbots are great problem solvers. This is because, they carry the ability to get down to the root cause of the problem, understand the emotional tone of the conversation, and provide an instant customizable solution. Customers can now get an answer to their questions without having to make anxious phone calls and emails.
2. Efficiency: AI chatbots can replace the entire system of manual customer services. This is because these chatbots can perform various tasks simultaneously. Be it data analysis, or creating a friendly environment for the customers to express themselves, AI chatbots can provide incredible support to an organization, helping them save time, money, and focus on their core operations without intervention.
3. Personalized interaction.

Why is Conferbot special?

To know more about AI chatbots:

• https://www.w2ssolutions.com/blog/emotionally-intelligent-chatbots/
• https://chatbotslife.com/how-emotionally-intelligent-is-your-chatbot-6fc926d652ea