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Conferbot Changelog: What's New in v2.0.5 🚀

Discover the latest enhancements to our AI-powered chatbot platform. From improved conversational flows to advanced analytics, see how Conferbot is evolving to meet your customer engagement needs.

Latest Updates in Version v2.0.5

Released on 9/17/2024

Conferbot 2.0.5 Changelog

🎉 Improvements & Fixes

This update brings several new features and optimizations to enhance the chat experience for both visitors and admins, focusing on smoother interactions and better notification handling.

Chat Experience Enhancements:

  • Agent Typing Indicator: We've introduced an indicator to show when the agent is typing, making conversations feel more responsive and interactive.
  • Visitor Typing Indicator: Now, agents will also see when visitor messages are being typed, improving real-time feedback.
  • In-Chat Answer Preview: In the builder view, a new "Show Answer" button lets you preview responses, helping you better manage the conversation flow.

Notifications & Interactions:

  • File Upload During Handover: File uploads during human handover are now fully functional, making transitions between bot and human support smoother.
  • Handover Sound Notification: Admins will receive an audio alert if a human handover occurs while their browser tab is inactive, ensuring no missed handover events.
  • Typing Animations: Agent typing animations have been enhanced to show agent initials, making it easier to identify who is responding.

General Fixes & Optimizations:

  • Image Choice Click Fix: Fixed an issue where clicking an image choice advanced the conversation even without selection, ensuring the chat flows correctly.
  • Opinion Scale Save Fix: Adjusted how opinion scales are saved, now only capturing the value, improving transcript accuracy.
  • Minor Changes and Bug Fixes: Several smaller tweaks were made to improve the overall stability and performance of the platform.

What This Means For You

  • Enhanced Chat Responsiveness: With new typing indicators for both agents and visitors, interactions feel more natural and engaging.
  • Seamless File Uploads: Enjoy a smoother file-sharing experience during human handovers.
  • Better Handover Notifications: Admins are now alerted via sound during handovers, even when multitasking.

Quick Start:

  • Test the Changes: Jump into your chats and experience these new improvements in action.

Thank you for choosing Conferbot! We're excited to continue bringing you better, more seamless interactions.

Previous Updates

Version v2.0.4

Released on 9/8/2024

Conferbot 2.0.4 Changelog 🛠️ Improvements & Fixes

This update introduces significant enhancements to Conferbot’s scheduling features and chat functionalities, improving the overall user experience and system efficiency.

UI Enhancements:

  • Calendar UI Overhaul: We've upgraded the calendar UI to a more modern design, which now considers timezones, displaying both user and bot times to simplify scheduling.
  • Footer and Chat Interface Adjustments: Enhanced the footer brand coverage and adjusted chat heights to ensure consistency across different modes.

Functional Improvements:

  • Dynamic Time Slot Handling: Improved time slot conversion to visitor's local time, ensuring accuracy in scheduled interactions.
  • Reload and State Preservation: Enhanced the application’s ability to reopen the last visited page or chat, preserving the state across sessions.

Performance Enhancements:

  • Announcement Banner Timing: Extended the close time of announcement banners, reducing distractions during interactions.
  • Chatbot Template Organization: Moved chatbot templates into the SEO folder for better structure and efficiency.

What This Means For You:

  • Streamlined Scheduling: Experience easier scheduling with a visually appealing and functional calendar.
  • Consistent User Interface: Enjoy a more coherent visual experience with improved UI elements and consistent chat interfaces.
  • Efficient Interaction: Interact with an enhanced system that remembers your last actions and settings, providing a seamless continuation of tasks.

Quick Start:

  • Experience the Changes: Dive into the updated Conferbot on your device and explore the enhanced features.

Thank you for using Conferbot, and we hope these updates make your interactions more efficient and enjoyable!

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